SocialButterfly.

I recently overheard a conversation that got me thinking. Here’s a clip from the conversation:

Person 1: With the rise of a third sector, defined as the non-profit sector, how will this affect both the private and public sectors? And, what are the relationships between the three and what will that mean for the future?

Person 2: Well, what is non-profit? Non-profit means merely a tax break. You have two kinds of non profits. Those that are genuinely good and advocate for their cause efficiently and effectively, but then you have those that don’t. So, when you say non-profit, you’re merely talking about a tax break.

Needless to say, this conversation got me wondering, and I’m still pondering. What is a non-profit? And, say the word ‘non-profit’ is a brand….how do current consumers perceive this brand?

I feel these questions are important because whether you are a political organization, grassroots, religions, a charity, professional organization, foundation, community oriented, advocacy organization, special interest group, etc… how the broad term non-profit is ‘branded’ and perceived could have large implications for your success.

Graduate student from Case Western Reserve University, Kate Luckert, provides a great outline on the definition of non-profits and various examples, including why they may/are important.

About. com’s definition tends to support Person 2’s definition of a nonprofit:

A nonprofit organization is one that has committed legally not to distribute any net earnings (profits) to individuals with control over it such as members, officers, directors, or trustees. It may pay them for services rendered and goods provided.

The European research Network states that there is no universally accepted definition to the term: non-profit sector. There is also no universally accepted social marketing definition. My view though is…. if the term non-profit lacks in credibility and reputation, the term social marketing should be used more often to describe certain effots.

Many organizations practice social marketing, but they don’t know it or realize it. Some people say that the term social marketing is too limiting, however, I see it more as an umbrella term backed with credible research.

Thoughts?

• nonprofit.
• social marketing.
• private sector.
• public sector.

How do they relate?

Browsing my facebook groups following my last post on FliP, I found and joined the FLiP facebook group. I noticed one of the discussions posted on the topic: ‘Traditional vs. Social Change Philanthropy.’ For the sake of anonymity, the Poster of the topic wrote as follows:

“On the FLiP homepage there is a great article about how, in many respects, traditional philanthropy is actually reinforcing the status quo. In my comment to that article I quoted Martin Luther King Jr, “Philanthropy is commendable, but it must not cause the philanthropists to overlook the circumstances of economic injustice that make philanthropy necessary.”

What are your thoughts on that? Are too many of us in the nonprofit sector offering programmes that are far too reactive, vs actually examining and addressing the socio-economic issues that require our ‘programmes’?”

This discussion topic is followed by another that asks about philanthropy education programs. And, to my surprise and after some research, there are many, and growing: IUPUI’s Center on Philanthropy, NY University School of Philanthropy, Columbia’s MA in fundraising, Hebrew University of Israel’s M.A. in Community Leadership and Philanthropy Studies, Bay Path College in Massachusett’s M.S. in Non-Profit Management and Philanthropy, St. Mary’s graduate program in Philanthropy and Development, and MORE!  The programs listed include degrees surrounding fundraising, non-profit management, leadership, governance, development, philanthropy and othe-related terms….yet social marketing termed programs still lack.

Upon this brief internet browsing, I reflected on what the definition of ‘philanthropy‘ means. Stay with me for a moment, are the terms philanthropy and social marketing interchangeable? What is this term social-change philanthropy? We’ve been talking a lot about the identity crisis in communications, and it appears that there is some overlap. Social marketing does take in the marketing process, but it is also - as the Facebook Poster said - can be applied to looking at socio-economic issues.

Feel free to share as this thought is still developing….how do the two relate to one another and what does this mean for the field of communications or in the non-profit sector?

As the debate on the creation of a National Social Marketing Association continues, future social marketing and SM-related students/practitioners should check out FLiP (Future Leaders in Philanthropy). It is another online community that offers many great resources and connections for those exploring philanthropic related fields. According to the its homepage, FLiP’s mission statement includes:

We are the future leaders in philanthropy. By working together, we will further our careers, serve our organizations’ mission, and change the world. FLiP is dedicated to creating a community and a network where other future leaders can meet, learn, exchange ideas, and contribute to each other’s success.

They offer interviews with young professionals in a variety of social change/philanthropy related careers. They offers resources for further education, career guides, views from fellow interns, opportunities to network, online presence on Facebook, MySpace and AOL and much more.

This community is great for making connections with those who have related interests and goals. In the meantime, there is a Massachusetts Social Marketing Association and WOMMA (Word-of-Mouth-Marketing Association). However, a national social marketing association is still in progress. Nedra Weinreich, on her blog Spare Change, offers a better history about the creation of a professional social marketing society. Weinreich also offers her views on the status of such an organization. The big debate seems to rest on whether or not the SM Association should be underneath the AMA (American Marketing Association) or be its own separate identity.

As this blog has hinted at, I believe this relates to the ‘identity crisis’ that all of strategic communications is facing, whether commercial or not, in seeking universally accepted definitions. How do you draw the lines between what is and what is not advertising, marketing, dare I say journalism, corporate social responsibility, word of mouth marketing, social marketing, viral marketing, sponsorship, etc. I have my own ideas, of course. But, I’m more curious about learning what others think about this topic.

• Should social marketing have its own professional organization?
• How would you decide who could and could not join?
• Should it me under the AMA? If so, then should word-of-mouth-marketing also be under the AMA instead of having its own organization?
• ETC. There are much more questions than answers about this topic. Feel free to leave your own questions as comments.

Dream big. When non-profits look at the World of Web 2.0 and begin to learn about all of its possibilities, I think you should dream big. This accomplishes two things:1. Can create excitement and a learning culture when presented to staff. If no ‘expert’ knowledge is really held by any, it can bond staff together in that everyone is experiencing a similar learning curve where all inputs and questions are equal and valuable.

2. Shows that your organization or cause can be limitless and bigger than yourself and your staff. Oftentimes, it brings staff members back to the original purpose of why they are doing what they do by reigniting their passion.

Now, keeping dreaming big in mind, I also empathize with the Non-Profit Tech blogger, Allan Benamer whose post discusses Web 2.0’s barriers to entry in some non-profit worlds. Allan brings up some great points on how a non-profit can approach technology, all technology, and create a culture shift within organizations without the web 2.0 hype.
To share an experience, last summer I was a research consultant for a non-profit organization. This included conducting an e-communications training workshop for all staff, conducting a User-Interface study, gathering relevant case studies, identifying and researching a target audience (Surprise, the millennials), and drafting recommendations for the organizatioan’s e-strategy.

In brief, the whole project was a great success. We purposefully left out a budget section of the recommendations as the chief communications officer and I agreed that a budget section would limit the brainstorming process by placing the focus on what we can and can’t do, rather than bringing the staff together to learn, brainstorm and have fun.

From the experience, the staff as a group, came to the consensus that they were focusing too much on their inputs, than their outputs in all their communications and strategy. It may seem like a simple outcome from the project, but it meant great changes for the organization. It brought everyone back under the original purpose of the organization - to help their clients, show how fun doing good can be and to share that with others. Instead of focusing on text bringing in donations and showing how each dollar would be used (which is important) and looking at what the organization could ‘get’ from their donors….they instead made a change. They started to focus on their outputs and what they are offering as a whole.

Now, the organization is changing for the better by the day. These changes include:

• Updates and additions to their website and e-communications strategy. Some of which include simple presentation changes but others include great uses of Web 2.0.
• A refreshed staff who is renewed by their passion and greater purpose of the organization.
• Increased organization internally.
• More ways for volunteers to get involved.
• Greater participation and interest in events by the millennial audience.
• And more!

All in all, yes, technology is great. Yes, Web 2.0 can be fun and helpful. But also.

Dream big. Remember your purpose. And, focus your energy on your outputs and your inputs will follow. (As a quick analogy, if you focused solely on blog traffic, would you get more traffic? Or, if you focused on offering great content, wouldn’t the traffic follow? Think Field of Dreams.)

Social networking gains momentum everyday. My latest find includes the beta Razoo. Razoo is a New Zealand word for a small coin. Founder J. Sebastian Traeger likes to think that a lot of something small good can turn into something great. According to the website:

Razoo is a community united around making a positive difference in the world. Where passion leads to action, and a whole lot of collective good comes from individual contributions.

Razoo is a for-profit online community where members can create profiles, join groups, create groups, post comments, share blogs, support causes and keep updated on new events in the non-profit world. Causes include a full range from saving the ocean to aiding the homeless to international development. In turn, Razoo then donates grant money to the causes who host the most members. I encourage you to check the site out. The best past about the site is that you do not have to be a member to browse.

Razoo has recently been featured in the Washington Post. Both articles come from December 07:

1. Social Networking for Social Causes. This article talks about Razoo and other social networking applications that work for the social good.
2. Social Networking for the Socially Minded. This article provides more background on how the internet start-up began and its history.

After my last post, I received an email asking how other non-profits or social causes could also use blogging technology for its purposes. Below, I list someways blogging can be used by non-profits as well as some strengths and limitations of the technology.

First Things First

I come with the view that like in the commercial sector, finding an umbrella term to put all non-profit marketing and advertising under is difficult. Research studies have been explored, textbooks written, debates held and still universal definitions are lacking. Some used to think a few years back the IMC, Integrated Marketing Communications would be the end-all classification system for advertising. Yet, this debate still continues. Do we put public relations under this? Why the term marketing? Where does viral belong? etc.

Therefore, just like the commercial advertising arena suffers from an identity crisis, so does the community of non-profit/health communications/social causes/etc. Though, I might classify many of these as social marketing. But then, where do we put corporate social responsibility or cause marketing? (These both have profit aims…) So, yikes! Is there overlap? Is overlap the right word? What are we to do? The questions and debates continue. In discussing these terms and looking at definitions, I am going to offer up that is depends largely on your end objective. I agree there’s more to this debate, but for practical considerations (and when looking to use blogging technology) I say, first determine your end objective to decide if, and what type, of blogging is right for you.

Examples of Blogging Being Used by Non-Profits:

Citizen’s League in Minnesota. They have two blogs. One that is updated with public policy news, trends and updates. The other who is from the point of view of a person which has similar content, but the first person point of view adds relevance and personalizes the stories.

Children Matter. A Christian non-profit ministry who uses a blog for its message.

Strengths of Blogging

1. A blog can provide an outlet for stories to be told regarding the issue or project. This can also be created as a way to get more involved and to increase participation. It can also make the message for personal and relevant. Interplast has their volunteers upload information and share stories about their experiences regarding their work site.

2. Helps build an online community. This includes expanding your traditional media lists to include other bloggers, online social networks, websites and more.

3. Blogging has no geographic limitations unlike a lot of traditional media (tv, radio, magazine, newspapers).

4. Requires small tangible finances. But, may require more employee/volunteer hours and time to manage.

5. Can boost media coverage by expanding your traditional media list to include fellow bloggers, social networks, online communities, websites and more.

6. Put your already-drafted press releases to good work by setting up an RSS feed on your blog to provide up-to-date news about your organization. this allows others to know what the organization is up to, gives those interested more information to talk about and can increase your media coverage.

7. Provide information and resources via a blog. A blog is one way to provide the same information you could on a website or brochure, but in an interactive, fun, and personal manner. For example, instead of telling what the participants do throughout the year. Have the voice of your blog be told through the ‘Volunteer Sarah’ and give it a diary feel.

8. From your blog, you can also provide information on how to get involved, donate, volunteer, and participate. This could include a sign-up page for the weekly email blasts.

9. Blogs also are a way to track, organize and build a resource for an organization/cause. If it comes time to write a report, you can search your blog for all relevant information regarding ‘XYZ’ and poof- you have all the information you need already written.

10. Use a blog as your organization’s website.

11. For good feedback, use your blog as a sounding board or discussion forum. Also, blog stats and analytics could help you find more target audiences interested in your cause.

12. Add your blog to the Nonprofit Blog Exchange using this form to automatically get plugged into an online community and to increase traffic.

Limits of Blogging

1. If you use a free service (blogger, wordpress, etc.), sometimes you are limited with the type of content you can post. Examples including: limitations for customizing options including how you organize content or the design unless you have someone with the expertise to do so, or upgrade your blog service.

2. The domain name can be tricky. Unless you want to purchase a domain, your domain name will (usually) include the blog service you are using. However, domains can be purchased for something like $10/year. This blog also provide many helpful tips and resources for creating your own domain.

3. Must provide quality information at a consistent rate.

More Sources

Should Your Non-Profit Launch a Blog?

10 Ways Nonprofits Can Use blogging

Have Fun * Do Good

Blogs for Non-Profit Orgs

5 Tips to Starting a New Blog

What does the headcoach of the Green Bay Packers Mike McCarthy, the Arkansas Gov. Mike Beebe, philanthropist Dick Trammel and KNWA anchor Matt Turner have in common?

They will all be present at the NWA MS Dinner of Champions.

Believing in transparency, I wanted to share with you a project I am involved with in the NW Arkansas area. Due to a lack of current resources, we’ve made the organization’s ‘website’ be a blog. You can find it at www.msquestforacure.wordpress.com.

The organization is called MS QUEST FOR A CURE, developed under the National MS Society, MS QUEST is the NWA Arkansas branch. I’m not trying to promote any one cause over anything, I just add information I am knowledgeable about, have on hand and have experience with. Being so, two posts now discuss Multiple Sclerosis. A bigger variety of information will be included, but hey, we’re in the blog-land right? We want to talk about what we’re doing and who we are. Our experiences help make us who we are. So, I hope you enjoy the posts, =)