Posts tagged ‘Social Media’
In hopes to not influence responses, I will withhold my commentary on why I am inquiring about the topic: advertising on blogs. Instead, I will refer SB readers to the quick, 10-question survey I created, and look forward to sharing and discussing results. All responses are anonymous, unless designate your blog’s URL.
Feel free to share, as the more people that share their experiences, the bigger picture we will receive. Feel free to share with friends and colleagues as I am depending on a snowball sample for this informal survey. Gratzi
With the launch of Change.gov, commentary on Obama’s social media strategy and success have been made here, here and here. Yup, here too. Some are even calling Obama and the government integration of new media tools through Change.gov the Digital New Deal while others wonder about the extension of the Obama brand and community – post election.
Social media is awesome. Grand. Influential. Amazing. In my professional role working with government agencies, I must admit that my first reaction to Change.gov was, “Sweet, I can’t wait for this priority on social media to trickle down among other government agencies. Man, that would make our job so much easier.” Or, would it?
Because now, instead of talking about why to do it, the opportunity to implement may [hopefully] increase, meaning we must show results. And, Obama set the bar high.
Granted, Obama’s campaign is an amazing case study that aided in achieving an important end objective – getting Obama elected. However, Obama’s online success is due to more than social media.
- Obama’s campaign was newsworthy as according to a study conducted by the Pew Research Center Project for Excellence in Journalism. This encourage the public to be interested and engaged. The study found that:
“Overall, the presidential campaign filled 54% of the newshole as measured by PEJ’s News Coverage Index from Oct. 27-Nov. 2. That represents a slight uptick from the previous two weeks when the election was at 52% (Oct. 20-26) and 51% (Oct. 13-19). The race for the White House was the dominant story in all five media sectors, most notably in cable, where it accounted for 84% of the airtime studied, and on the radio airwaves, at 65%.”
- Obama created the Obama-brand. If you work in government, you may understand some of the government’s sensitivity to the word brand. And from the outside, how the public might react to the government branding or marketing itself. (Hence, the whole debate back when to transition from health communications to health marketing.) However, the Obama-brand has become widely accepted and adapted while maintaining a consistent message to diverse audiences across a range of platforms.
- The number of resources available. Obama’s fundraising numbers were out of the roof. Not every project is as fortunate. This is why highlighting and emphasizing ROI is important and critical.
- Obama was the first, and it was sexy. Being the first is always advantageous. In the government 2.0 sector, Obama led the way in showing how to leverage a comprehensive social media plan to create an online presence that connected with the overall program’s mission. Not only did he do it, but he made it sexy by implementing creative elements that encouraged not only online users, but also online ambassadors.
- Obama and his team understood the essence of social media online and off line. This is the biggest one I think. Obama’s message tapped into the cornerstone of social media – help me, help you, help me, empower America. Did you get lost in that? Web 2.0 is about the conversation and Obama is encouraging conversation with him and among each other. The Change.gov Web site communicates it best:
“Share your vision for what America can be, where President-Elect Obama should lead this country. Where should we start together?”
He took the essence of social media tools and made it his mantra. He is change, but he needs you to help create that change. You want change, but you need him to lead that change. Brilliant.
In your opinion, what other factors outside of social media helped mold Obama’s online success?
Mobile. What do we do with this one word? We CAN do so much. Rather than go on, instead, I want to give some examples and highlight the cool factor of how mobile can add some out-of-the-box type thinking to an overall health and/or social marketing-related initiative.
(Granted, any initiative must go beyond cool, and must not be done solely for the cool factor. But, for creative juices, let’s show off some coolness.)
Cool Factor: Personal PSAs, 24 Hours, and Collaboration.
In one day, more than 20 students from 6 universities and five AIDS organizations hit the streets with only cellphone video cameras to produce 8 short video messages to encourage youth to be tested for HIV. (Personal PSAs are those shared via mobile and social networks, in addition to being user-generated.)
Cool Factor: Txt2Quit. 480 Customized Text Messages. 26 Week Program.
This is a tested and research-based product produced to help individuals quit smoking. The program was presented at the Texting for Health Conference this past February, and hopes to provide the tool in multiple languages as well!
Organization(s): The 2007 Live Earth Concerts, The Ethical Reputation Index and LightSpeed Research
Objective: 1) Measure the effectiveness among 18-45 year olds of event sponsorship and advertising in real-time and 2) Measure this audience’s interest in green issues raised by the global concerts and sponsors.
Cool Factor: Mobile as a research tool.
The first example was using mobile to raise awareness and increase a call to action. The second example offered a product to those working to stop smoking. This example expands the uses of mobile by showing how it can be used as a medium to conduct research. In case your curious, the response rate was 20% and most notably, the research was done, fast, with results given that same day.
Organization(s): The Fair & Lovely Foundation and Hindustan Unilever Limited
Objective: Increase the visibilty and utilization of the Fair & Lovely Foundation’s scholarship program among women and girls in low-income groups in rural and urban India.
Cool Factor: Cost Effective. Wide Reaching. Full Approach.
All elements of mobile marketing were utilized in this campaign: an SMS Blast, SMS Shortcode (a code word/number individuals can respond to), interactive voice response, banner advertising, a microsite and the Lead Capturing Zone that induced the call to action for individuals to apply for the scholarship. As a result, over 44,000 student applied in 1.5 months and 2 million page impressions were gained from the banner advertising.
Organization(s): Macmillan Cancer Support
Objective: Provide an alternative route to collect donations for those not wanting to donate online via credit or debit card.
Cool Factor: Mobile as a fundraising channel.
For this organization and through this campaign, SMS donations was the most successful mechanism with 59% of donations being made through text.
Organization(s): Save the Children and Verizon Wireless
Objective: Provide lifesaving assistance during the natural disasters that occurred in China and Myanmar.
Cool Factor: Assists during times of emergency.
Individuals could text 4SAVE with the word ‘quake’ to donate to earthquake relief or the keyword ‘cycloce’ to contribute to the cyclone relief. Upon texting, a reply asking for confirmation will be sent and a $5 donation will be added to the person’s phone bill.
Organization(s): Major universities and colleges across the country.
Objective: Implement an emergency notification system for all the University campus community.
Cool Factor: Campus Alert System. Emergency Preparedness.
Across the country, universities and colleges are implementing emergency alert systems through mobile and email technology to prevent another Virginia Tech tragedy. It’ll be interesting to see how other systems and institutions implement a similar strategy.
Organization(s): mGive & Keep A Child Alive, mGive & the Washington Nationals, The MLB and the Children’s National Medical Center, mGive & The All-Star Game, Stand Up for Cancer, and Make a Wish Foundation
Objective: mGive & Keep A Child Alive: Move people to donate during Alicia Key ‘As I Am’ tour; mGive & the Washington Nationals: When the Nationals play the Houston Astros, fans will be asked to donate to the Children’s National Medical Center to fight pediatric diabetes through a mobile/text campaign; mGive & The All-Star Game, Stand Up for Cancer, and Make a Wish Foundation: fans will be asked to donate to these two non-profits during the All-Star game through a mobile program.
Cool Factor: Mobile Giving. Integrated Marketing.
Mobile giving is now becoming a trend. Through the Alicia Keys mobile campaign, over $40,000 was raised to support Keep a Child Alive. mGive itself is a social giving company that helps non-profits utilize mobile technology to increase their fundraising efforts. To see the latest campaigns (including combining broadcast television commercials with a mobile call to action), check out their blog. The Mobile Giving Foundation currently keeps a list of all 36 ongoing mobile giving campaigns.
Organization(s): The Centers for Disease Control and Prevention
Objective: Provide a home site for of CDC’s mobile information about hurricane preparedness and the flu season.
Cool Factor: Government Goes Mobile.
Due to the increasing amount of dangerous hurricane like Katrina, Gustav and Ike, the CDC recently created a mobile Web site to further assist during times of emergency. I see this site growing as the use of mobile increases, but it’s a great first step and a good role model for other government agencies.
Organization(s): Meir Panim (Network of Soup Kitchens in Israel)
Objective: Increase donations for the soup kitchens, while also communicating an individual’s impact on the cause.
Cool Factor: Shows Impact on the Spot.
Meir Panim ran an interactive campaign with banner advertisements asking individuals to ‘SMS for Lunch‘ a promotional interactive campaign: On their website a boy was featured, facing an empty plate. The site encouraged donations and once the system received the SMS, the banner changed to show a full plate of food with the boy smiling. Talk about realtime impact!
- The Mobile Marketing Association provides a larger list of mobile initiatives, separated by industry.
- The Mobile Giving Foundation currently keeps a list of all 36 ongoing mobile giving campaigns.
- The blog MobileActive.org has a directory listing of non-profits using mobile technology, as well as a list of tools and vendors.
From these examples, we’ve seen how mobile technology can be used to:
- Raise Awareness.
- Provide a product.
- Be an instrument for research.
- Be cost-effective, fast, and provide results.
- Be a fundraising tool.
- Be creative.
- Encourage mobile giving.
- Extend a current campaign.
- Be another medium to integrate into a marketing program.
What other mobile campaigns exist that you think have an extra dose of the cool factor?
1. Guy Kawasaki: I just started reading Guy’s book “The Art of the Start,” and already, I’m hooked and have developed my mantra. Thank you to my boss for recommending it. (We’ll see if my boss keeps up on my blog now. =) I was already a Kawasaki fan due to my interactions and experiences with Alltop.com. Plus, when I found out about the pregnant man a month before it debuted on Oprah from Guy’s Truemor’s site, I thought, this is no ordinary guy.
Conversation: What ingredient turns you into the Energizer Bunny? On a more serious note, in the very beginning, when you were with Apple and all, what made you finally let go of the ledge, and follow that first big idea?
2. Rohit Bhargava: Not only does he work for a very well established company at Ogilvy PR, but he doesn’t let himself get comfortable. He seems to always be on the go, expanding his own personal horizons, and living his passions and interests. I feel that, from reading and following his blog, he is in the business because he truly loves it – a rare quality in a marketer.
Conversation: Let’s talk about 1) writing a book 2) publishing a book and 3) a book tour. This year Rohit published Personality Not Included, and in doing so, not only elevated his personal brand, but also expanded his following, further established his name, helped elevate his company, met some cool peeps, seemed to have buckets of fun, and made a mohawk chicken cool in the process. Not an easy task, especially the chicken.
3. Craig Lefebvre: Dr. Lefebrve’s blog has encouraged and inspired me professionally as he writes, researches, practices and pretty much breathes all items social marketing. I am continually learning from him and inspired by his leadership in a field that is working to grow itself and its professionalism.
Conversation: Dr. Lefebvre has a range of experiences in the states, and from what I gather, abroad. Plus, he’s a professor. I am a journalism major; thus, I love asking questions. And professors have loads of information, but they share that information with a learning curve in mind. Not to be flashy. Not to gain attention. But to share….hence open publishing. First item: Where do you envision the field 5, 10, 20 years from now?
4. Geoff Livingston: Geoff seems like an all-around great guy, go-getter, and someone who ‘gets it.’ Not only has he published a book, started a growing company, leads a great team (go Qui and friends), is a recognized leader in the field, is an off-line role model, but he also sincerely wants to do good. This is the apple in the eye of Socialbutterfly readers. Keep that eye on Livingston Communications and the Buzz Bin. They are going to re-define how we do business.
Conversation: Business is still business, but I’ve read on the Buzz Bin that you all have some tricks up your sleeves that you will be rolling out. And, that this could include a social entrepreneur-type set-up. Now, this is a conversation I am all ears (all two of them) about hearing.
5. Beth Kanter: If you are not familiar with Beth, I recommend getting familiar. She is the go-to-guru for all items non-profit tech. A fundraiser, writer, blogger, practioner, speaker and sector role model, Beth continually gives us her best. I follow Beth’s blog like it’s my job. She offers the tips, she begins conversations that need discussing, highlights those in the field, calls us to action and gets us involved.
Conversation: When do you sleep? Do you even sleep? Though she’s posted about her experiences and shares them, there is something to be said about hearing it first hand. This is why I want to hear specifically about Beth’s outreach and work in Cambodia. How, why, when? I’m an avid traveler, and the fiance and I really did consider the Peace Corps vs. real jobs last year, so would love to hear more how Beth has combined her love for social media, non-profits with work abroad.
6. Chris Brogan: If there is anyone’s writing style I love, it’s Chris Brogan’s. He lays it out. Step by step. And, he magically succeeds in being relational, personal, yet professional and educational all at the same time. Not only do I love Brogan’s resourceful blog, but also his helpful e-newsletters, which had a great free e-book about personal branding the other week.
Conversation: About personal branding…(smile), let’s explore that some more shall we? Now, I am probably one of very few, who have yet to see Brogan present, let alone have the honor of a face-to-face conversation. My question would be: how do you manage multiple personal brands? Or, let me re-phrase: multiple personal interests –> online. Another one: what are the biggest mistakes people make with their personal brand online?
What about you? What would be the conversation you would want to have if you got to meet some of your own personal wonder-bloggers?
**This article I wrote was originally published at ReadWriteWeb on September 10, 2008. And P.S., I still don’t have the internet, but the install is scheduled for Wednesday…hence the blogging delay. Thank you for your understanding!
And we’ve got the answer. Three of them actually: Listen, learn, and let go.
Let’s face it, Web 2.0 is a buzzword. And when it comes to government, change, and innovation, we have to reach beyond buzzwords. Surprising to some, the government isn’t too far beyond.
The other week Mark Drapeau, Government 2.0 columnist for Mashable, suggested that the government is currently in a state of 1.4, at least when it comes to Twitter.* I would agree, however, as my lovely professors back in grad school taught me to say, “it depends.”
Government is doing some amazing social media initiatives to better serve their constituents, and why not – social media is all about increasing the democratization of communications. The government serves its people, and thus, it’s a perfect match.
We government-familiar types know of the greatness that is CDC – from their virtual world explorations in Whyville and SecondLife, to their numerous podcasts, e-cards, MySpace page and blog, and their CDC-TV channel, they are leading the way. But there’s more.
The EPA has its own cause on Facebook for its EnergySTAR program to stop global warming. The U.S. Intelligence Agency has it’s own data-sharing and social network-esque called Intellipedia. TSA uses its blog Evolution of Security as instrumental to its customer service abilities. Not to mention, there are currently 7 head directors and decision makers with their own blog. But, I will admit that some areas in government just need some more coaching.
If you are within government or outside of government, here are three helpful strategies to be the social media maven for your agency: Listen. Learn. And Let go.
These three strategies are listed in no particular order as they all circle one another. Think back when you learned how to ride a bike. You did not let go of the training wheels, until you have learned how to ride the bike. But, you couldn’t learn how to ride the bike, until you listened to the instructions. Same deal.
The more you learn about the space, the more comfortable you will become. This will involving listening to webinars and speakers on the topic. For starters, the CDC is having a live web dialogue on September 18th with an expert panel to talk about how government health agencies can integrate social media practices into their initiatives. There are currently 217 people signed up!
Listening also involves learning how to search, and how to search effectively. Largely, learning how to navigate the RSS feeder. I know it looks intimidating. I was at first too. But, it’s called Real Simple Syndication for a reason, because it really can be simple. Check out Google Reader or Bloglines or email me, and we can work together.
While listening, you will learn. It’s inevitable. I have best found that learning is maximized when you live with what Geoff Livingston said best in one of Buzz Bin blog posts, “You cannot underestimate the value of remaining teachable.” Attending speakers, applying your knowledge and participating in the space as an individual all help facilitate learning.
For example, Sec. Mike Leavitt and a group of world leaders came together in 2007 to create the Pandemic Flu Leadership Blog. Through this short-term blog, conversations and discussions were shared leading up to an offline Leadership Forum. Taking the lessons learned from this experience, Sec. Leavitt launched his own blog on behalf of the U.S. Department of Health and Human Services in August 2007.
As your listening and learning combines, eventually, you will feel more comfortable in letting go. And letting go can include baby steps. Like, the case of Sec. Leavitt, you can build upon past activities. Do gather the statistics. Do highlight other case studies.
• Perhaps, instead of creating your own social network, it begins with placing a web badge or banner about your initiative on a social network.
• Perhaps, instead of creating a Twitter account feed, you conduct Twitter searches for your government agency’s name and important keywords.
• Perhaps, instead of creating your own blog, first do a guest entry on an already established blog.
• Perhaps, when pitching new information or publications to traditional news outlets, see if that media organization has a relevant blog column or social media reporter and share your information with him or her.
The ideas are endless, which is why being relevant is core. Let’s not be doing things for the sake of doing them. Let’s connect in meaningful ways. The tools may be new, but the importance of relationship-building and support remain constant. I’m excited to have the opportunity to highlight in this Government 2.0 column ways our government is being innovative as we all listen, learn and let go together.
*Context and attribution corrected.
This is one, in a group of posts by fellow changebloggers, uniting to show that social media can do, and is achieving social good.
Origins of the Changeblogger
“…use their blog, podcast or vlog to raise awareness, build community, and/or facilitate readers, listeners, and viewers taking action to make the world better.”
On her blog, Britt developed a working list of 40+ Changebloggers, events and other online lists.
Since then, a Changeblogger facebook group was created. Then, I developed the Changeblogger Wiki that is being used to gather blogs and their author’s names, Twitter contact names, locations, a shared list of Changeblogger meetups and events while also being a live idea-swapping forum.
How Two Conversations Connected
Then, on a Friday afternoon I had two phone conversations with two truly remarkable people. The first was with Joe Soloman. Joe is at SocialActions, and he helped them develop the Ad-words widget that was launched last week. Joe also created the Twitter box @nptechblogs, which brings together blog posts and news updates from a variety nptech blogs. He also created and maintains the socialmedia4change wiki.
Bascally, Joe is busy. However, he is not just busy – he is effective. Joe, using his creativity and no-limits thinking, contacted me and together we are working on developing a Twitter box for changebloggers.
The next conversation was with Alex Steed. Talking with Steed on a Friday afternoon, both of us exhausted from a long week and feeling a bit overwhelmed could not have been better timing. Alex’s project is exactly what the changeblogger movement needs. And, he needs us.
Alex is planning on traveling to 30+ cities to meet with socially-forward millennials to learn what they are doing, how they are doing int, and more importantly, why they are doing it.
This is our call: If you are a changeblogger or a changemaker, know one, or even if you have an extra couch, contact Alex to connect with him on his tour while he couchsurfs and covers the waves of change.
Rallying the Troops
The changeblogger troops have already put out the roll call, and we’re inviting any and all to join the movement. Here’s a list of how:
- Take part in the Changeblogging Meme, that was started by Qui Diaz. Anyone can be a changeblogger, or changemaker, it’s a matter of connecting one’s talents with a desire to do good.
- Chip In, following the example set by Beth Kanter, to help fund Alex’s trip around the country, as he will spread the changeblogger message both online – and off! (Or, put the widget in your blog. Here’s the code:
<embed src=”http://widget.chipin.com/widget/id/a237a485db98c2b4” flashVars=”” type=”application/x-shockwave-flash” allowScriptAccess=”always” wmode=”transparent” width=”250″ height=”250″></embed>
- If you are in the area, show your support at the 1st Changebloggers/Changemakers Meetup on Oct. 15th as we welcome Alex Steed into the capital of change – Washington DC.
- Join the Changeblogger Facebook Group
- Add your blog or Twitter Name to the Changeblogger Wiki
- Connect on the Changeblogger NING group started by Britt Bravo
- Tweet it up using the Changeblogger hashtag: #changeblogger and/or follow the Twitter account @changeblogs to receive updates from top changebloggers!
Change is Coming to Town, and It Could be Yours
My now-fiance had a great blog post idea: How social media is transforming the job search and recruiting field – Thus, here we are, and below I hope you find some great helpful resources and add to this developing list.
Social Networking Sites
Linkedin – Not only does Linkedin allow people to post jobs, but you can also post jobs yourself, or send jobs to your connections. In addition, you can search for jobs at certain firms, see who posted them, and see if you know anyone who works there. Very informative for the investigative types.
Facebook – Certain Facebook group and fan pages are used for recruiting potential job candidates. For example, the U.S. Department of State uses its fan page as a recruiting tool into foreign policy, public affairs, foreign services officer, or even offers to help navigate a career path.
MyWorkster – MyWorkster offers its users a professional presence online. You can create a profile, resume and even a video resume. This network also has a job listing database, blogs, and more.
Twitter Recruiter’s/Job Postings
Many people post job openings they’ve either heard about or are currently trying to fill in a tweet, with a link to the job posting. (One great reason alone to become a Twitter-er!) However, more companies and individuals are creating Twitter-streams to post jobs and recruit talent. Some include:
- Jim Stroud
- Jason Alba
- Interactive Jobs
Jim Stroud over at the Recruiters Lounge has posted about recruiters and Twitter…surprised that he could only find 85 recruiters in a Twitter search! In my opinion, that’s 85 reasons right there to start a twitter feed.
To find information on a particular industry or job field, use Twitter Search to conduct a search query for certain keywords like “job positions,” “recruiter” or “career advice.”
TwitHire is also a Twitter application that lets you bundle your job postings into 140 characters. It’s also a great resource to look at current job openings.
Jeremiah Owyang has created a blog series “On the Move,” highlighting individuals moving within the social media profession. The series also lists great resources to getting plugged into a social media job, as well as listing current high-profile movers and shakers in the social media world (those who work at Fortune 5000 firms with 1000 employees or more).
Search for blogs based in the city you want to work. For example, KCRecruiting is a Kansas city blog that works to connect job seekers with KC opportunities or author Jim Durbin’s other more general blog, Social Media Headhunter.
- Job Fox,
- Job-Hunt ( who has a list of Fortune 500 career sites and employers by state!),
- the Web site of the firm you want to work for,
- employee blogs or Twitter account,
- CEO blogs of the firm(s) you want to work for,
- researching the firm’s social media use/presence,
- industry-specific list servs,
- your college/University network,
- your schools network (i.e. Mizzou Mafia for Missouri Journalism),
- fraternity and sorority networks,
- professional organization networks and Web sites,
- Honorary organizations (i.e. Delta Sigma Pi, Omicron Delta Kappa)
- listen to career advice and industry news podcasts
- Word of Mouth (friends, parents, mentors)
Basically, my research has shown that social media is revolutionizing now only business – but how to get employees, find employees and to become an employee.
I know this is a huge, developing topic. And, there’s lots to add, so I look forward to hearing from you all and your experiences. =)
*Note: I didn’t make this information industry specific, but I could if you guys would like. It does lean a bit towards those in social media….course, I’ve also noticed that for social media job searchers, in a way, you have the easiest of jobs because those are the jobs people are posting in the social media space. Other fields/industries are a bit slow to catch on…are
am I wrong?
photo credit: rockronie on flickr