Posts tagged ‘Social Marketing’
Get out of your comfort zone. This includes myself, often I am use to comfortably perusing my usual blogs in my RSS reader, however, when I first found DigiActive over the summer, I immediately knew I needed to get out more. DigiActive brings together a team of international bloggers from SIX continents and offers great content from diverse perspectives. The change movement knows no boundaries.
I must also give Amine, from DigiActive the award for patience. Amine and I conversed at the end of August, and I am just now getting up their interview. Thank you Amine and the DigiActive team for your world-class patience. Without further adieu, enjoy!
Blog Name: DigiActive.org
Blog Explained: The group blog at DigiActive.org is part of DigiActive’s overall mission to help grassroots activists around the world use technology to increase their impact. DigiActive also publishes guides, such as “A DigiActive Introduction to Facebook Activism” and maintains a digital activism map. DigiActive is also in the process of launching a research program (R@D), which will provide actionable analysis for the benefit of digital activists around the world.
About the Author(s): The site features an international group of bloggers from six continents from countries including Iran, Morocco, China, Cameroon, the US and Germany. We come from a wide range of backgrounds and professions. Some of us work for NGOs while others are students or journalists. All our bloggers are volunteers and write for the site because of a passion for digital activism.
Why do you blog? A few answers from some of the DigiActive team members include:
“I love to write about things I love” -Kate Brodock
“I write for DigiActive because it gives me an excuse to keep up to date on the cutting edge of digital activism. Activists “hacking” online applications, creating new uses for platforms like Facebook or Google Earth and turning them into tools for change, that’s what gets me up in the morning.” – Mary Jocye
“I’m blogging for DigiActive because I have a crush on digital activism. Blogging let’s me share the product of this splendid connection with a global community, which is another thing I will never really understand, but always be amazed of.” – Simon Columbus
“It is a fantastic opportunity to investigate and learn about this increasingly important movement. I work in a part of the world where these tools are underutilized but needed with urgency, and I use my work to educate and involve the people around me.” – Tamara Palamakumbara
What first prompted you to blog? DigiActive was started by Mary and Amine, who met on Facebook and built DigiActive together before ever meeting in person. Our ambition was “to create a center for the global digital activism movement.” With an ever-increasing number of partners, we are still working to achieve that goal.
Why digital activism? What is it, and how do you know when it’s successful?
Digital Activism is defined as digital actions taken by grassroots organizations or individuals to achieve a social or political change. It means taking the power of the new global reach of user-generated content and turning it towards the purposes of social justice.
It’s hard to know when digital activism has succeeded. Clear-cut cases of digital success, like the Help Fouad campaign in Morocco are rare. Even when a goal is achieved, it is often the result of multiple campaigns, not only digital ones, and often it takes years to achieve these goals. I don’t think there’s a clear formula for success. Digital activism is not about quantity of people you can reach, but it’s about the quality by which you reach them.
What’s the impact digital activism has, or could have, on our community?
One of the greatest strengths of digital activism is that it allows people to collaborate closely regardless of physical location. As mentioned previously, Mary and Amine developed the idea for DigiActive and built the site without ever meeting. In fact, they still live on different continents. Talia edits for the DigiActive blog from Boston, even though our correspondents are dispersed across the globe. I think the two biggest technical advantages that digital activism has are 1) the speed at which technology is being introduced, improved upon, and made widely available and 2) the number of tools that are available, which enables users to use the one that best suits their situation. It’s not a one-sie-fit-all. It’s a custom-tailored approach. The biggest qualitative advantage of digital activism is, as mentioned, the ability to connect to so many people and get yourself in front of large number of eyes and ears!
If you could live on any street, what would that street be named and why?
“Hope Street” – Simon
“The Beginning” – Kate
“TechCanHelpUChangeTheWorld Blvd.” – Mary
Who would be your dream real-life neighbor?
Some of the answers from the DigiActive team include: An international group of passionate grassroots activists, committed to the goal of realizing the human dignity of all the world’s citizens. Dalaid Lama and Dave Barry. Maybe Jon Stewart too.
What was the last URL you added to your RSS feed?
- An incredibly active Kenyan blog called Sukuma Kenya.
- The last English-language blog I added to my feed reader was Life under electronic conditions by German sociologist Benedict Köhler
- Six Pixel’s of Separation, A Thousand Cuts and Treehugger
What’s your favorite blog post and why?
Successful digital activism campaign are always fun to write about. Whether it be about young Egyptian activists using Facebook to organize a country-wide strike, about Jamaican gay rights activists who use blogs and the internet to fight to get into a UN AIDS meeting or about activists in Morocco who used the web to coordinate a successful international campaign to free the “Facebook Prisonner”. However it is also important to consider the limitations of digital activism and provide useful information and guides on how to best harness its potential.
What’s one lesson you’ve learned from blogging?
- Don’t be afraid to express yourself – everyones experience and opinions count.
- That it takes a global village to write a blog.
- It’s a great way to meet and to get to know incredible people from around the world.
Past Blogger Neighbors Include:
- Osocio @ Osocio, nominated by SocialButterfly
- Beth Kanter @ Beth’s Blog, nominated by SocialButterfly
- Beth Dunn @ Small Dots, nominated by Beth Kanter
- Len Edgerly @ LenEdgerly.com, nominated by Beth Dunn
- Stacey Monk @ Epic Change, nominated by the Twitter-verse
- Jason Dick @ A Small Change, nominated by Stacey Monk
- Roger Carr @ Everyday Giving, nominated by Jason Dick
- Andre Blackman @ Pulse & Signal, nominated by SocialButterfly
- Laura Stockman @ 25 Days to Make a Difference, nominated by Roger Carr
- Karama Neal @ So What Can I Do?, nominated by the Carnival of Change
- Julie Zauzmer @ 52 Ways to Change the World, nominated by Karama Neal
- Vanessa Mason @ Subject to Change, nominated by SocialButterfly
- Stephanie Gulley @ HeyStephanie.com, nominated by Vanessa Mason
- Aaron Ferster @ EPA’s Greenversations, nominated by SocialButterfly
- Julia Barry @ New Moon Media, nominated by the YPulse Conference
- Rosetta Thurman @ Perspectives from the Pipeline, nominated by Avi Kaplan
- The DigiActive International Blogging Team, nominated by SocialButterfly
This continuous series highlights different blogs and their respective bloggers in the blogosphere neighborhood. Following the great Mr. Rogers, who tells us to ‘Get to know your neighbor,’ this series introduces us to our blogger neighbors, making for a more unified, collaborative voice for the social sector. Like to nominate someone or be featured yourself? Contact me @ firstname.lastname@example.org.
Mobile. What do we do with this one word? We CAN do so much. Rather than go on, instead, I want to give some examples and highlight the cool factor of how mobile can add some out-of-the-box type thinking to an overall health and/or social marketing-related initiative.
(Granted, any initiative must go beyond cool, and must not be done solely for the cool factor. But, for creative juices, let’s show off some coolness.)
Cool Factor: Personal PSAs, 24 Hours, and Collaboration.
In one day, more than 20 students from 6 universities and five AIDS organizations hit the streets with only cellphone video cameras to produce 8 short video messages to encourage youth to be tested for HIV. (Personal PSAs are those shared via mobile and social networks, in addition to being user-generated.)
Cool Factor: Txt2Quit. 480 Customized Text Messages. 26 Week Program.
This is a tested and research-based product produced to help individuals quit smoking. The program was presented at the Texting for Health Conference this past February, and hopes to provide the tool in multiple languages as well!
Organization(s): The 2007 Live Earth Concerts, The Ethical Reputation Index and LightSpeed Research
Objective: 1) Measure the effectiveness among 18-45 year olds of event sponsorship and advertising in real-time and 2) Measure this audience’s interest in green issues raised by the global concerts and sponsors.
Cool Factor: Mobile as a research tool.
The first example was using mobile to raise awareness and increase a call to action. The second example offered a product to those working to stop smoking. This example expands the uses of mobile by showing how it can be used as a medium to conduct research. In case your curious, the response rate was 20% and most notably, the research was done, fast, with results given that same day.
Organization(s): The Fair & Lovely Foundation and Hindustan Unilever Limited
Objective: Increase the visibilty and utilization of the Fair & Lovely Foundation’s scholarship program among women and girls in low-income groups in rural and urban India.
Cool Factor: Cost Effective. Wide Reaching. Full Approach.
All elements of mobile marketing were utilized in this campaign: an SMS Blast, SMS Shortcode (a code word/number individuals can respond to), interactive voice response, banner advertising, a microsite and the Lead Capturing Zone that induced the call to action for individuals to apply for the scholarship. As a result, over 44,000 student applied in 1.5 months and 2 million page impressions were gained from the banner advertising.
Organization(s): Macmillan Cancer Support
Objective: Provide an alternative route to collect donations for those not wanting to donate online via credit or debit card.
Cool Factor: Mobile as a fundraising channel.
For this organization and through this campaign, SMS donations was the most successful mechanism with 59% of donations being made through text.
Organization(s): Save the Children and Verizon Wireless
Objective: Provide lifesaving assistance during the natural disasters that occurred in China and Myanmar.
Cool Factor: Assists during times of emergency.
Individuals could text 4SAVE with the word ‘quake’ to donate to earthquake relief or the keyword ‘cycloce’ to contribute to the cyclone relief. Upon texting, a reply asking for confirmation will be sent and a $5 donation will be added to the person’s phone bill.
Organization(s): Major universities and colleges across the country.
Objective: Implement an emergency notification system for all the University campus community.
Cool Factor: Campus Alert System. Emergency Preparedness.
Across the country, universities and colleges are implementing emergency alert systems through mobile and email technology to prevent another Virginia Tech tragedy. It’ll be interesting to see how other systems and institutions implement a similar strategy.
Organization(s): mGive & Keep A Child Alive, mGive & the Washington Nationals, The MLB and the Children’s National Medical Center, mGive & The All-Star Game, Stand Up for Cancer, and Make a Wish Foundation
Objective: mGive & Keep A Child Alive: Move people to donate during Alicia Key ‘As I Am’ tour; mGive & the Washington Nationals: When the Nationals play the Houston Astros, fans will be asked to donate to the Children’s National Medical Center to fight pediatric diabetes through a mobile/text campaign; mGive & The All-Star Game, Stand Up for Cancer, and Make a Wish Foundation: fans will be asked to donate to these two non-profits during the All-Star game through a mobile program.
Cool Factor: Mobile Giving. Integrated Marketing.
Mobile giving is now becoming a trend. Through the Alicia Keys mobile campaign, over $40,000 was raised to support Keep a Child Alive. mGive itself is a social giving company that helps non-profits utilize mobile technology to increase their fundraising efforts. To see the latest campaigns (including combining broadcast television commercials with a mobile call to action), check out their blog. The Mobile Giving Foundation currently keeps a list of all 36 ongoing mobile giving campaigns.
Organization(s): The Centers for Disease Control and Prevention
Objective: Provide a home site for of CDC’s mobile information about hurricane preparedness and the flu season.
Cool Factor: Government Goes Mobile.
Due to the increasing amount of dangerous hurricane like Katrina, Gustav and Ike, the CDC recently created a mobile Web site to further assist during times of emergency. I see this site growing as the use of mobile increases, but it’s a great first step and a good role model for other government agencies.
Organization(s): Meir Panim (Network of Soup Kitchens in Israel)
Objective: Increase donations for the soup kitchens, while also communicating an individual’s impact on the cause.
Cool Factor: Shows Impact on the Spot.
Meir Panim ran an interactive campaign with banner advertisements asking individuals to ‘SMS for Lunch‘ a promotional interactive campaign: On their website a boy was featured, facing an empty plate. The site encouraged donations and once the system received the SMS, the banner changed to show a full plate of food with the boy smiling. Talk about realtime impact!
- The Mobile Marketing Association provides a larger list of mobile initiatives, separated by industry.
- The Mobile Giving Foundation currently keeps a list of all 36 ongoing mobile giving campaigns.
- The blog MobileActive.org has a directory listing of non-profits using mobile technology, as well as a list of tools and vendors.
From these examples, we’ve seen how mobile technology can be used to:
- Raise Awareness.
- Provide a product.
- Be an instrument for research.
- Be cost-effective, fast, and provide results.
- Be a fundraising tool.
- Be creative.
- Encourage mobile giving.
- Extend a current campaign.
- Be another medium to integrate into a marketing program.
What other mobile campaigns exist that you think have an extra dose of the cool factor?
New Resources and Communities Abound…
1. Two Social Marketing Blogs join the movement! Mike Newton-Ward, a social marketer based in North Carolina launched Social Marketing Panorama earlier this fall. Bob Marshall also launched USSOCIALMARKETINGPLAN to highlight the need of a larger social marketing movement that attaches itself to a body of professionals in the United States.
2. C-Change, a new peer-reviewed and research-based e-newsletter developed by USAID and AED is now available and…is free! According to the web site, “C-Change works with global, regional and local partners to use communication to change behaviors and social norms, supported by evidence-based strategies, state-of-the-art training and capacity building, and cutting-edge research. The ultimate goal is the improved health and well-being of people in the developing world.” The e-newsletters focus on four main areas:
- Family Planning and Reproductive Health
- Communication for Behavior and Social Change
3. GovLoop, the “premiere social network for the government community,” including agencies, contractors and consultants has grown to over 1700 members! I invite you to join me and the main other amazing professionals on this robust community created through NING, especially SB readers who are keen to the government 2.0 movement! For those in DC, join the DC Social Media Club this upcoming week Oct. 22 for a seminar panel on all items Government 2.0, moderated by John Bell of Ogilvy PR.
4. As I’ve shared, the full presentations from all the keynotes during the World Social Marketing Conference are available to view and download. I shared my own recap, as well as a picture recap. Good news is that I wasn’t alone as we had a ‘team’ of bloggers covering the event: Stephen Dann, Craig Lefebvre, Andy Jaeger, and Cheryl Brown.
5. Edelman recently launched their Health Engagement Blog to stress the concept of ‘health engagement.’ The blog corresponds to Edelman’s whitepaper, available for free, called Health Engagement Barometer Study.
6. Mike Kujawski, a social marketer based in Canada, created a Government 2.0 Best Practices Wiki for Canadian, U.S. and International Governments. In its first week of launch, the wiki got over 5000 visitors!
7. The CDC is now offering a web-based course called Social Marketing for Nutrition and Physical Activity. This is good. Though, I still echo Nancy Lee’s call for social marketing curricula integrating into formal education. And more courses would be a great start, but a formal graduate degree in social marketing would be even better.
Have social marketing (or social marketing-related) news you’d like to have featured in the Bulletin? Send job posts, new workshops, events, research resources and tools to email@example.com with Bulletin in the subject line. =)
Finally…a picture-based recap on the events from the World Social Marketing Conference, which took place in Brighton, England on September 29-30.
NOTE: PDFs and audio of all keynote presentations are available here.
Prof. Alan Andreasen gave a closing and optimistic keynote address about the future of social marketing. –>
This quote was presented by England’s National Social Marketing Centre’s director, Jeff French, who calls all social marketers to unite together and learn from each other in moving the field forward. –>
<– Philip Kotler opened the conference with a keynote about poverty, and how we can apply social marketing to poverty to increase effectiveness and positive change.
Jeff Jordan, M.A., President and Founder of Rescue Social Change, presented his research about Social Branding (which he trademarked), along with 2 case studies about how to use social norming to influence behavior for high-risk adolescents. –>
<– The Purpose Driven Campaign – my master’s thesis that I presented during the poster session! (I also created SocialButterfly, Fly4Change.com pens that were quite popular. =)
Craig Lefebvre, presented an exciting presentation where he “dropped the gauntlet,” and presented the challenge for social marketers to walk the walk, as well as talk the talk when it comes to creating an international social marketing association. Lefebvre announced that he alone has raised a quarter of a million dollars for the project! –>
Other Highlights included:
- NIOSH presented add some ‘flavoring’ to the conference by presenting their case study on a social marketing program to improve the safety of butter flavoring employees.
- Ogilvy PR presented their fascinating Pandemic Flu case study.
- Porter Novelli and CDC presented their case study on HIV testing.
- Nancy Lee outlined 4 examples of how social marketing can offer products and services.
- RT Hon. Alan Milbourne, MP, discussed how the world of social marketing and public policy relate.
- Bob Marshall presented findings from studying the NSMC and from his recent survey about creating a new social marketing association for the States. This is part of an on-going discussion that can be followed here, USSocialMarketingPlan.
- Ronne Ostby-Malling of AED presented her preliminary research about the behavior of online social network behavior among adolescents versus their behavior in real-life.
Awestruck, inspred, and amazed, I am reporting live from the World Social Marketing Conference here in Brighton, England. There are so many great and brillant minds present here with over 700+ delegates from across the globe.
We have journalists, policy makers, psychologists, gurus, non-profiteers, communication firms, academics, new media techs, international developers, champions for the environment, public health professionals, humanity, researchers, consultants, publishers and many more from across sectors.
Delegates represent South Africa, India, the U.S., England, Portugal, China, Australia, Bangladesh, Slovenia, New Zealand, Senegal in West Africa, Wales, Scotland and many more!
To follow conference updates, Dr. Stephen Dann is commanding the Twittering front @WSMC, and you can following using Twitter Search #WSMC08. Also, presentations and pictures may be gathering on Flickr and Slideshare down the line. I look forward to a posting full of pictures later myself, but here are some great recaps thus far (though, literally, I could post on each one individually!)
Craig Lefebvre: In his keynote, Lefebvre (who I finally got the wonderful opportunity to connect with), brought us social marketers into the danger zone and challenged us, as a global community to form a social marketing global platform. I won’t do Lefebvre’s vision for the field justice in this space, but Lefebvre is laboring tirelessly to rally support for an international professional network, that would be inclusive of those in social marketing, environment issues, public health, business thought leaders, psychologists, economists, marketers, social entreprenuers and more! It could/would involve a case study database, a journal, educational development and shared experiences for all: thus highlighting the variety of roles us social marketers, can, do and should have in the social change sector. Currently, Lefebvre has raised a quarter of a million dollars to support this organization and asks: What will you do?
Philip Kotler: A guru favorite for many conference delegates, Kotler laid out his most recent work on the subject of poverty. Kotler and colleague Nancy Lee, in their next book, apply social marketing to the problem of poverty. Within the presentation, Kotler identified four main methods currently being used to reduce poverty:
- Economic Growth Strategy
- Redistribution Strategy
- Massive Foreign Aide
- Population Control
In this book, Kotler and Lee lay out a 10-step process for demystifying the poverty problem while providing resaons why it is all of ours problem. Looking at the World Bank and The U.N.’s Millenium goals, and the approachng deadline for results, this application is most needed.
Nancy Lee: In a wonderfully graceful way, Lee provided four clear examples on how social marketing utilizing all four of the 4Ps – product, price, place, promotion. Lee concluded that her state, Washington, hopes to become a role-model to gain the attention of those in Washington D.C. and further establish social marketing as a working strategy and field. My favorite part of her presentation was her exclamation that social marketing must become a required course. I highly agree, and ask: What is one way, us in the trenches, can make social marketing a required course? My answer: ask for it. Students, and those interested in social and behavior change: investigate social marketing. Ask about it. Reach out. Demand it.
These are my first three updates, and the computer area is closing, so thus, I must close. More to come in following days!
My first encounter with Mike was when he graciously helped me with my graduate project this past Spring. Though we’ve only ‘met’ through phone, email and now blogging, he is a very knowledge, helpful and passionate voice for the social marketing field.
Mike outlines a few reasons why he entered the blogosphere:
- Exchange ideas about social marketing
- Extend the discussions from Georgetown’s social marketing list serv
- Create community
- Share resources, as well as his personal observations in the field
Mike’s addition to the blogosphere is a special treat for all of us as he invites us to:
“to observe the world around you, listen to what people are saying, reflect on your experiences, and share them.”
Social marketing’s presence in the blogosphere continues to expand and gain traction. Join the metamorphosis. Come fly with us in this growing movement called social marketing.
- Spare Change, Nedra Weinreich
- On Social Marketing and Social Change, Craig Lefebvre (**Did you check out Lefebvre’s recent post about medical and health bloggers? I suggest you check it out for a link to the free research report!)
- Subject to Change, Vanessa Mason
- Health Marketing Musings, Jay Bernhardt
- Social Marketing Panorama, Mike Newton-Ward
- SocialButterfly, Yours Truly ;)
For more social marketing-related blogs, my links page offers many more resources and listings!